Support
Start with your own media. Find setup guidance, compatibility boundaries and a real way to reach us.
Content reviewed ·Getting started
Install an available client from the App Store. Import your own media or connect a server you can access. Apple TV primarily reads network sources. Choose a film, then select supported audio, subtitles and display modes.
Connecting a media source
SMB and WebDAV need a reachable server address and appropriate account permissions. Check network connectivity and access to the shared folder. FolioSpace Library is optional; deploying it is not a prerequisite for FolioLume.
Playback or disc-menu issues
Check the compatibility page first. Useful support details include app and system versions, container and codec, reproduction steps and the error message. Remove private addresses, paths and account details from screenshots.
AI subtitles and movie conversations
AI may mistranslate or produce incorrect facts. External APIs may charge your selected account for usage; a subscription to ChatGPT or another chat product should not be assumed to include API usage. Review what will be transmitted before enabling a feature.
Does one Pro purchase cover all four platforms?
One subscription or lifetime purchase covers Vision Pro, iPhone/iPad, Mac and Apple TV. No separate Pro purchase for each platform.
Purchases and refunds
Use the same Apple Account on each device and select Restore Purchases in the app. Access applies to available clients under that account; features vary by hardware and operating system. Choose monthly, yearly or lifetime Pro. Your local App Store shows the price. External AI usage is billed separately.
Contact FolioLume
Funland provides support for FolioLume. Include FolioLume in the subject. Do not send full films, NAS passwords or API keys.
Email supportsupport@foliolume.appApple refund helpA few things you might want to know
Which devices can I use?
As of September 30, 2026, version 0.82 is ready for distribution on Vision Pro, iPhone/iPad and Apple TV. Vision Pro 0.83 is also approved and marked ready for distribution in App Store Connect; its public store rollout has not yet been verified. Mac 0.82 remains in review. Check the App Store for availability on your device and in your region.
Does one Pro purchase cover all four platforms?
One subscription or lifetime purchase covers Vision Pro, iPhone/iPad, Mac and Apple TV. No separate Pro purchase for each platform. Use the same Apple Account on each device and select Restore Purchases in the app. Access applies to available clients under that account; features vary by hardware and operating system. Choose monthly, yearly or lifetime Pro. Your local App Store shows the price. External AI usage is billed separately.
Does the seven-day preview charge automatically?
After online eligibility verification, your first successful playback starts seven continuous days of full Pro access. No subscription required and no automatic charge when it ends. Reinstalling or changing devices does not restart the preview. Basic stays available afterward.
How is a giant screen different from immersive video?
A giant screen is a large, bounded display in your space. Immersive video extends imagery around your field of view according to its projection. Available modes depend on the media format.
Do Blu-ray menus work with every disc?
No universal disc compatibility is claimed. Menu type, title, encoding and app version can affect playback. Consult the released version’s compatibility information.
Are films or videos included?
No. FolioLume is a player. You provide media you have the legal right to access and use.
What data do AI subtitles and conversations send?
When the corresponding third-party AI feature is enabled, conversations may send film information and dialogue, while transcription or subtitle generation may send film audio and text. Review providers, data and costs before enabling it.
Can I connect a NAS?
Local files, SMB, WebDAV and supported media servers. Apple TV primarily uses network sources. Access to a source does not guarantee playback of every file.